Note: The job is a remote job and is open to candidates in USA. White Cap is committed to Building Trust on Every Job. The Sr. Director of Rental Operations is responsible for providing enterprise-wide leadership and strategic direction for rental operations across multiple facilities, ensuring safety, operational excellence, financial performance, and customer satisfaction.

Responsibilities

• Provide strategic leadership and direction across all rental operations, including multi-site and regional teams
• Lead, develop, and manage a multi-layered leadership team (operations, rental, customer service, continuous improvement)
• Oversee daily operations, ensuring safety, compliance, and adherence to regulatory and company standards
• Drive operational excellence (safety, quality, delivery, cost, and customer service performance)
• Own financial performance, including budgeting, forecasting, cost control, and capital planning
• Establish and execute enterprise strategies (inventory optimization, fleet utilization, capacity planning)
• Lead continuous improvement initiatives, including standardization and process optimization
• Partner cross-functionally and implement KPI/performance management systems to drive accountability

Skills

• Typically requires BS/BA in a related discipline
• Generally, 9+ years of experience in a related field, including several years in a management/supervisory capacity
• Provide strategic leadership and direction across all rental operations, including multi-site and regional teams
• Lead, develop, and manage a multi-layered leadership team (operations, rental, customer service, continuous improvement)
• Oversee daily operations, ensuring safety, compliance, and adherence to regulatory and company standards
• Drive operational excellence (safety, quality, delivery, cost, and customer service performance)
• Own financial performance, including budgeting, forecasting, cost control, and capital planning
• Establish and execute enterprise strategies (inventory optimization, fleet utilization, capacity planning)
• Lead continuous improvement initiatives, including standardization and process optimization
• Partner cross-functionally and implement KPI/performance management systems to drive accountability
• Multi-site leadership experience in rental, manufacturing, or distribution operations
• Experience managing large, multi-layered teams across geographically dispersed locations
• Proven success in driving operational excellence and continuous improvement initiatives
• Experience with P&L ownership and financial management
• Lean, Six Sigma, or other continuous improvement certifications
• Strong financial and business acumen
• Advanced leadership, communication, and stakeholder management skills
• Experience with KPI development and performance management systems

Company Overview