Note: The job is a remote job and is open to candidates in USA. Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and communicate from anywhere. They are seeking an experienced Engineering Manager for their UCaaS platform to lead a global engineering team focused on developing scalable and reliable communications solutions. The role involves mentoring engineers, collaborating with product management, and driving technical excellence in the UCaaS platform.

Responsibilities

• Lead, mentor, and develop a globally distributed team of software engineers
• Foster a culture of accountability, collaboration, innovation, and continuous improvement
• Partner with Product Management to prioritize, plan, and deliver strategic product initiatives
• Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform
• Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services
• Participate in architecture reviews, technical design discussions, and engineering planning
• Guide engineering teams through technical decisions, code reviews, and software development best practices
• Champion Agile development, CI/CD, automation, testing, observability, and operational excellence
• Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives
• Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction
• Recruit, retain, and develop top engineering talent

Skills

• 8+ years of software engineering, platform engineering, or related technical experience
• 3+ years of engineering management experience leading software engineering teams
• Experience managing remote and globally distributed engineering teams
• Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments
• Strong software engineering background with experience in modern application development and distributed systems
• Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js
• Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications
• Experience with Linux/Unix environments
• Experience with PostgreSQL, MySQL, or similar relational databases
• Experience with Git, CI/CD pipelines, automated testing, and modern software development practices
• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
• Strong communication, leadership, coaching, and stakeholder management skills
• Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions
• Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure
• Experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies
• Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies
• Experience with AWS, Azure, or Google Cloud
• Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms
• Experience supporting highly available, mission-critical communications platforms
• Experience with programming languages such as PHP or Lua

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP - Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Paid Time Off Benefits
• Work From Home - Flexible hours
• Entrepreneurial work environment partnered with high growth career opportunities.

Company Overview

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