Note: The job is a remote job and is open to candidates in USA. Ensono is a trusted technology adviser and managed services provider, helping clients navigate continuous change and embrace innovation. They are seeking a Site Reliability Engineer to support a variety of data solutions and enhance their SRE team, with opportunities for career progression as the division grows.

Responsibilities

• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure
• Collaborate with the data engineering team to ensure efficient data flow and transformation
• Develop and maintain accurate technical documentation in the form of operational runbooks
• Perform standard pre-approved changes within the scope of our client’s Change Management Process (i.e. new users, etc.)
• Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management
• Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives
• Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their service
• Troubleshooting issues and identifying systemic failings indicated by incidents/failures Implementing fixes and features
• Proposing solutions for reducing toil
• Implementing and refining automation for incident and service request resolution
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning
• Designing and Reinforcing Service Requests and Change Management (both technically and through stakeholder management) processes, and improving existing processes
• Develop and enhance the process for, and Proactively mitigate risks through Security management (Vulnerabilities in Code, Infrastructure, Dependencies)
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy
• Engaging with: Suppliers and 3rd parties for support, requests and opportunities
• Cross-sale and cross-pollination opportunities within the Ensono organisation

Skills

• IAC tooling (Terraform preferably, or ARM/bicep and CloudFront)
• Core CI/CD Tooling (Azure DevOps, GitHub Actions or Gitlab)
• Monitoring Tooling (DataDog, Splunk, NewRelic, Azure Monitor, AWS CloudWatch)
• Demonstrable experience in multiple core technology (Dotnet, Java, AI/Data Engineering, Golang)
• Troubleshooting issues and identifying systemic failings indicated by incidents/failures
• Implementing fixes and features
• Proposing solutions for reducing toil
• Implementing and refining automation for incident and service request resolution
• Providing leadership in the Incident resolution process, including creating and maintaining documentation, and leading Post-mortem analysis and mitigation planning
• Designing and Reinforcing Service Requests and Change Management (both technically and through stakeholder management) processes, and improving existing processes
• Develop and enhance the process for, and Proactively mitigate risks through Security management (Vulnerabilities in Code, Infrastructure, Dependencies)
• Lead discussion for multiple clients in client-facing meetings around the SRE process, identifying areas for increasing SRE footprint and identifying opportunities for small works and consultancy
• Engaging with Suppliers and 3rd parties for support, requests and opportunities
• Cross-sale and cross-pollination opportunities within the Ensono organisation
• Cloud provider (AWS, Azure, GCP) ‘DevOps Engineer'-level certification and CKAD certification highly beneficial, or required during probationary period

Benefits

• Competitive base with uncapped commission
• The ability to work from a range of flexible locations
• Prestigious sales and broader team recognition with Annual Presidents Club
• Starting with 27 days annual leave (plus bank holidays) – accruing to 30
• 1/2 day leave on your birthday
• Sabbatical options at 5 & 10 years' service
• 5 days study leave
• Generous company pension
• Private healthcare for you and your family
• Payroll giving
• Enhanced paternity and maternity leave
• Equity appreciation program incentive plan
• Life and income protection
• Additional perks such as discounted gym memberships, cycle scheme, EAP and more!

Company Overview

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