Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. They are seeking a Senior Sales Strategy & Operations Analyst to support global commercial sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Responsibilities

• Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
• Serve as a strategic business partner to the AVP of Commercial Sales
• Serve as primary point of contact for commercial teams on operational needs and process questions
• Support weekly/monthly forecasting processes and pipeline reviews
• Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
• Identify operational inefficiencies and design solutions to improve team productivity
• Partner with Finance, IT and other peers on cross functional projects
• Document and maintain standard operating procedures for commercial sales operations
• Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
• Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
• Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
• Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)
• Ensure data integrity across Salesforce, Tableau, and other sales tools
• Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Skills

• 3-5 years of experience in sales operations, revenue operations, or strategy & operations
• Strong proficiency in Salesforce (reports, dashboards, data management)
• Advanced Excel/Google Sheets skills and experience with data analysis
• Proven ability to build scalable processes and drive operational improvements
• Excellent communication skills and ability to partner cross-functionally
• Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
• Self-starter with strong project management capabilities
• Experience with Tableau or similar BI tools or SQL skill
• Background supporting commercial/mid-market sales teams
• Familiarity with BDR/SDR operations and lead routing
• Experience in SaaS or technology sales environment

Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

Company Overview