Note: The job is a remote job and is open to candidates in USA. Vizcom is a visual creation platform that combines modern web tooling with AI-powered workflows. They are seeking a Senior Platform & Reliability Engineer to own service reliability and ensure the platform remains reliable, fast, and resilient as it scales.

Responsibilities

• Set and enforce SLIs/SLOs/error budgets for critical user flows
• Drive failure isolation across API, workers, queues, and dependencies so one subsystem cannot take down core access
• Define probe contracts, rollout/rollback standards, graceful shutdown behavior, scaling/resource policies, and startup safety
• Own poison pill containment and workload isolation
• Lead Sev1/Sev2 response end-to-end (containment, communications, technical direction, RCA, corrective action execution)
• Own observability quality (signals over noise), on-call effectiveness, runbooks, and postmortem discipline
• Gate risky deploys and enforce reliability guardrails when production health is at risk

Skills

• Experience with Kubernetes-based production infrastructure
• Proficiency in setting and enforcing SLIs/SLOs/error budgets
• Ability to drive failure isolation across API, workers, queues, and dependencies
• Experience defining probe contracts, rollout/rollback standards, and graceful shutdown behavior
• Knowledge of queue and job safety, specifically with BullMQ and Redis
• Experience leading incident response for Sev1/Sev2 incidents
• Strong skills in observability, on-call effectiveness, and postmortem discipline
• Ability to gate risky deploys and enforce reliability guardrails
• Calm and structured incident commander under pressure
• Ability to think in failure modes and blast radius
• Pragmatic approach to stabilizing systems quickly and implementing durable fixes
• High ownership and strong written communication skills

Company Overview

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