Note: The job is a remote job and is open to candidates in USA. DP World is a global leader in trade and logistics, seeking a Senior Operations Account Manager to enhance customer success and drive profitability. The role involves managing customer relationships, leading pricing discussions, and ensuring operational success in a fast-paced logistics environment.

Responsibilities

• Serve as the front-line point of contact representing syncreon in daily customer account management matters
• Build strong trusted relationships with customer representatives from ops, engineering, quality, procurement, and others
• Support the Account Director in preparation of pricing, cost estimates, proposals and all commercial related documents as part of the quotation response package
• Understand the details and able to defend pricing to syncreon internal staff and customers
• Conduct regular analysis of pricing, cost and profitability through the pricing file for the requisite customer sites globally
• Analyze data and spreadsheets as pricing updates require a detailed analysis of each part number and an extensive comparative exercise to ensure consistency
• Communicates changes to the appropriate team and ensures timely implementation of the new pricing and any new scope
• Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders
• Understand market needs and works with Account Director to explore opportunities over and above current service portfolio
• Identify all new topics or activities which are not properly covered by existing contracts and agreements
• Raise Change Request Forms (CRF), pushes for approval and keeps up to date tracking of all CRFs history
• Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews
• Monitor important contractual KPIs and reports on a regular basis
• Support preparation of customer MBR/QBR/SBRs as required
• Other duties as assigned

Skills

• Technical or commercial related credentials from a University/College or work related equivalent experience
• Demonstrated experience in Account Management, including the use of pricing templates, cost databases, and other supporting tools
• Excellent knowledge of logistics, manufacturing and/or repair services, especially in the technology sector
• A good understanding of production and logistics processes and their costs
• Effective interpersonal skills, with both orally and written communications proficiency
• Ability to empathize and understand client viewpoint (read what is on his mind) and requirements and act as their champion within syncreons internal organization
• Ability to interpret data and derive solid conclusions from analysis
• Ability to create structure and organization within a fast-moving environment
• Proficiency in MS Office, especially Excel and Power Point
• Understanding of Business ethics and culture

Company Overview

• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. It was founded in 2005, and is headquartered in Dubai, Dubai, ARE, with a workforce of 10001+ employees. Its website is https://www.dpworld.com/.