Note: The job is a remote job and is open to candidates in USA. Transcarent is a leading digital health company focused on improving health outcomes through a unified platform of services. The Senior Manager, Healthcare Sales Operations will oversee Salesforce administration, generate analytical reports, and support various internal functions to enhance the sales operations team.

Responsibilities

• Administer and maintain Salesforce instance, including users, permissions, fields, workflows, and dashboards
• Generate weekly reports supporting pipeline generation, deals won / lost, Sales forecasts and a host of one-off requests inbound from cross-functional business units
• Build and maintain sales reports, dashboards, and performance metrics
• Serve as primary lead for the Sales Operations team, working closely with the Salesforce engineers to develop new features and functions
• Ensure CRM data accuracy, consistency, and completeness at all times (conducting audits and data cleanup)
• Provide analytical insight to drive the business to action

Skills

• 5-7 years of Sales Operations experience, supporting an external go-to-market team
• Proven prior history of supporting B2B organizations, ideally in the digital health space
• Deep knowledge and experience working in Salesforce – deriving reports, synthesizing data and providing regular and frequent updates to the organization at large
• Experience interfacing with AI tools being able to leverage internal products in conjunction with Salesforce and other systems to expedite insight creation and reduce admin burden for Sales team
• Comfort working cross-functionally across a multitude of business units, catering to their specific needs and data requirements
• Expertise in tools such as Tableau to produce insightful reports, dashboards and live data views

Benefits

• Corporate bonus program or a sales incentive (target included in OTE)
• Stock options
• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

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