Note: The job is a remote job and is open to candidates in USA. CDK Global is a leading provider of cloud-based software for the automotive industry. The Senior Field Network Engineer will be responsible for high-quality installations and maintenance of client hardware, ensuring efficient service and support for CDK's software solutions.

Responsibilities

• Perform Daily functions using WFM device to update service and installation cases. (95-100%)
• Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installs
• PC (85-95% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads *Drive Loads
• Dot Matrix (85-95% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractors
• Lasers 85-95% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap ratio
• Spooler Setup/Maintenance (85-95% Competency) *Master Spooler procedures, redirect printing
• Hardware Installation (85-95% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install Certification
• Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA
• Driving Customer interaction Revenue (85-95% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance
• Field Troubleshooting Skills (85-95% Competency) *First Call Resolution – Tshooting effectiveness *New Products – Stay current *OTA
• Network (85-95% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router
• Wireless Implementation (85-95% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation
• Using CDK Tooling (85-95% Competency) *Proton, *Heisenberg, *Ekahau, *Meraki Dashboard, *Salesforce, *VeloCloud Orchestrator, *Microsoft 365, *Case Management System
• Active listening 85-95% Competency) *Demonstrated Active listening Skills
• Conflict Resolution (95-100% Competency) *Client interaction *Team Interaction
• Spares Inventory Maintenance - Scan all items during quarterly count
• Social Style (95-100%) *Proper Attire - Business Casual *Personal Hygiene
• The role may require work after 5 pm and weekends and holidays
• Travel 100% of the time

Skills

• Adaptability
• Process/Project Management/Independent Discipline
• Communication Skills (Proper Method)
• Alignment
• Collaboration
• Results Orientation
• Ethics/Integrity
• Service Orientation/Client Focus
• Innovation Talent Development
• Performance Management
• Technical Skills required to perform essential functions
• Drivers License and Passport is required
• Associate's Degree or Equivalent Experience
• Industry Standard PC & Network Certifications
• Familiarity with CDK's org structure, solutions, implementation and service models
• SaaS experience preferred but not required
• Some automotive knowledge (Areas of the dealership and Dealer workflows)

Benefits

• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement
• Annual performance bonus
• Benefits and/or other applicable incentive compensation plans

Company Overview

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