Note: The job is a remote job and is open to candidates in USA. iconectiv is a company focused on advancing and protecting trust in the communications ecosystem. They are seeking a Senior Director of Account Management to develop and maintain long-term customer relationships, lead an account management team, and ensure the successful delivery of solutions according to customer needs.

Responsibilities

• We are looking for a passionate Account Manager who will partner with and ensure the long-term success of our customers
• This person will have lead responsibility for developing and maintaining long-term relationships with customers, connecting with key individuals, associations and stakeholders
• This person will also liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• A broad view of the organization’s goals and objectives is required and must be applied to all aspects of customer interactions and written communications
• This person will be instrumental in leading an account management team and for building and managing customer relationships
• S/he will be a customer-focused leader with demonstrated experience in end-to-end relationship management
• The ideal candidate will have a background in the telecommunications industry in combination with excellent business and technical acumen
• The Account Manager will work closely with the technology and finance teams to track customer experience with a focus on anticipating and solving customer issues
• The position reports to the Manager of Account Management and Industry Relations
• The establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groups
• S/he will operate as the lead contact for any and all matters related to the customer base
• This relationship management function is a key focus of this position consuming over 50% of their time
• Oversight of all external communications from iconectiv to ensure consistency across organization objectives
• Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial management
• Marketing Communications management including messaging on iconectiv public website and social media accounts
• Oversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issues
• Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectives

Skills

• The establishment and maintenance of strong, long-lasting customer relationships with the NAPM LLC, the FCC, the key telecom industry associations such as ATIS and US Number Management working groups
• Oversight of all external communications from iconectiv to ensure consistency across organization objectives
• Product management oversight for some iconectiv products including roadmap planning, reporting, customer engagement and financial management
• Marketing Communications management including messaging on iconectiv public website and social media accounts
• Oversight of the team that manages the Customer Onboarding Process, primarily serving as a point of escalation for the Director of Onboarding on certain key customer issues
• Work closely and collaboratively with iconectiv Operations, Program Management, Compliance Management, Product Engineering, Legal and Finance to satisfy customer needs and objectives
• US Citizenship Required
• Excellent verbal and written communications skills
• BA/BS degree with a minimum of 15 years of industry experience
• Travel will be greater than 50% for customer and industry meetings

Benefits

• On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances.
• Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions.
• Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

Company Overview