Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company seeking a Senior Configuration Analyst to support the configuration, testing, and implementation of MyChart solutions. This role involves collaborating with various stakeholders to enhance digital healthcare capabilities and ensure operational stability and successful go-live readiness.

Responsibilities

• Configure and maintain MyChart workflows including Care Companion, video visits, and campaigns
• Gather and translate business and clinical requirements into configuration specifications
• Facilitate design sessions to support compliant and user-focused digital experiences
• Analyze change requests and recommend scalable, standardized configuration solutions
• Maintain configuration documentation, testing evidence, and decision records
• Develop and execute system testing and support end-to-end validation activities
• Support UAT execution, defect resolution, and business approval processes
• Coordinate configuration, testing, defect management, and release activities with project teams
• Support go-live readiness, cutover planning, and operational deployment activities
• Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework

Skills

• Must obtain Epic certification within 60 days of completing training; travel may be required
• Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments
• 1 year + experience supporting MyChart or Epic digital patient engagement workflows
• Strong analytical and problem-solving skills with the ability to interpret and apply data insights
• Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and organizational levels
• Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link
• Working knowledge and experience in healthcare systems
• Experience in user provisioning
• EPIC analyst certification/accreditations as they related to business functions (utilization management, care management, etc.…)
• Previous experience operating in electronic health records (such as Epic, Cerner, etc.…)
• Experience building digital capabilities

Benefits

• This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
• Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

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