Note: The job is a remote job and is open to candidates in USA. SCAN is a nonprofit health organization dedicated to improving care for older adults. The Senior Business Analyst will act as a subject matter expert and liaison to IT and business stakeholders, focusing on analyzing and optimizing business processes related to Provider Data.

Responsibilities

• Develops functional specifications, change requests, workflows and business processes for complex business engagements by analyzing as well as interpreting regulations, data and requirements. Ensure issues are identified, tracked, reported and resolved in a timely manner
• Analyzes business and regulatory requirements as well as existing processes for opportunities of efficiency and improved member and employee experience Communicates needed changes to development team
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution for process optimization. Works closely with internal department, IT and other shared services departments to ensure desired outcomes are achieved
• Works closely with internal and external customers to ensure requirements are clearly understood. Performs process monitoring and auditing as needed, providing support in preparation for and during a compliance audit
• Utilizes understanding of the business issues and Provider Data challenges in order to implement successful process and policy updates. Partners with other departments to provide functional support and knowledge related to projects and system enhancements
• Manages milestones and deliverables for complex business and systems projects in support of business production by monitoring deadlines and communicating effectively
• Functions as a functional knowledge resource within Provider Data, and assists with escalated issues and tasks, as needed
• Leads implementation efforts. Develops implementation plans. Defines test conditions and scenarios and develops accurate and complete test plans
• Is able to lead Impact analysis of new tools, technology, and process on existing workflows and data flows. Including the documentation, and analysis of Turn Around Time impacts to delivery of timely, quality data
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
• Actively support the achievement of SCAN’s Vision and Goals
• Other duties as assigned

Skills

• Bachelor's Degree or equivalent experience required
• 6-10 years of related experience as a Sr Business or Process Analyst
• Technical expertise - Strong technical skills for functional area. Advanced Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Teams), Visio, and SQL required
• Problem Solving - Strong problem-solving skills. Strong analytical thinking skills
• Communication – Strong written and verbal communication and interpersonal skills
• Documentation – Strong Documentation skills for processes and workflows
• Strong leadership skills
• Graduate or Advanced Degree or equivalent experience preferred
• Experience in health plan or healthcare industry preferred

Benefits

• Medical Benefits
• Paid Sick Time
• Excellent 401(k) Retirement Saving Plan
• Robust employee recognition program
• Work Mode: Mostly Remote

Company Overview