Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to reshaping healthcare by providing personalized primary care for older adults. The Senior Analyst, Patient Retention will work closely with various teams to enhance patient retention strategies and improve health review visit completions through data analysis and workflow management.

Responsibilities

• Drive strategic analyses, develop data-driven insights & own reporting
• Analyze data to inform strategic decision-making related to patient retention
• Build and pull reports on performance metrics related to patient retention
• Complete analyses to identify areas of progress and opportunity
• Communicate insights with local leaders and organizational leaders
• Drive patient retention at Oak Street through implementation of Patient Engagement and Retention workflows
• Manage relationship with key partners across provider services, Salesforce and patient comms and marketing
• Own proactive workflows related to patient communications and panel reassignment
• Contribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goals
• Identify key factors that influence annual wellness visit completion and identify patient populations for targeted outreach
• Report on success of different engagement strategies for achieving annual wellness visit completion goals
• Project manager for scope of ongoing initiatives and activities related to patient segmentation
• Creation of metrics and reports to monitor success and identify opportunities for improvement across the implementation of new initiatives
• Other duties as assigned

Skills

• Minimum 2-4 years of experience
• High level of organization and detail orientation
• Experience collaborating on projects across multiple departments
• Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.)
• Strong intellectual curiosity and problem-solving ability
• Ability to navigate leadership and operational complexities
• Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
• Quick learner comfortable with ambiguity
• Strong accountability and discipline against timelines and deliverables
• Collaborative working style, able to work cross functionally
• Bachelor's degree required
• US work authorization
• Someone who embodies being 'Oaky'

Benefits

• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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