Note: The job is a remote job and is open to candidates in USA. First American is a company dedicated to fostering a people-first culture and providing home warranty products and services. They are seeking a Sales Support Specialist who will manage relationships with agents and support the sales force by handling claims and ensuring effective communication among all parties involved in the claim process.

Responsibilities

• Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity
• Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity
• Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice)
• Dispatch and monitoring ‘Check and Advise’ for Sales Managers and Divisional Sales Managers
• Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers
• Participates in department improvement plans, including brainstorming Falcon enhancements
• Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales
• Handle various dispatch activities as requested by sales managers and at representatives own discretion
• Communicate with various departments to coordinate completion efforts
• Take reports from contractors and make decisions with a predetermined authorization limit
• Process reimbursement and cash out requests
• Provide cost for covered and non-covered items
• Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion

Skills

• High School Diploma or equivalent
• At least 2 - 4 year's internal Claims Resolution Level II representative experience
• Sales experience desirable
• Fundamental understanding of Home Warranty policies, systems and appliances
• Understanding of sales / real estate transactions
• Good listening, verbal and written communication skills
• Proven customer service skills
• Good organizational skills with the ability to multi-task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Must have excellent analytical skills
• Meticulous attention to detail
• Advanced contract knowledge
• Advanced procedure and process knowledge
• Working knowledge of Microsoft Office

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

Company Overview