Note: The job is a remote job and is open to candidates in USA. RealPage, Inc. is a company focused on providing solutions for the multi-family real estate market, and they are seeking a Resident Billing Analyst II. This role involves conducting research and analysis to identify and resolve billing errors while collaborating with various teams to ensure accurate utility billing.

Responsibilities

• Manage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billing
• Reviews work prepared by Resident Billing Operations to identify financially impacting errors
• Applies adjustments to future billings periods when financially impacting errors occurs
• Completes root cause analyses on financially impacting errors to identify gaps in current processes
• Collaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressed
• Handles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billing
• Analyze system alerts for accuracy of billing and rate calculation prior to client review
• Complete and review billing changes and line-item allocation for regulatory compliance
• Provide supplemental operational and tactical support to Operation team when bandwidth allows

Skills

• Minimum of 3 years of experience in a billing, financial or accounting role
• 1+ years of experience in audit, data or research analysis
• Excellent analytical skills with the ability to interpret complex data and identify areas of improvement
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences
• Works independently with minimal oversight
• Experience in Multifamily, Utility Billing or Invoice Processing

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Company Overview

Company H1B Sponsorship