Note: The job is a remote job and is open to candidates in USA. Russell Tobin is seeking an Operations Coordinator V for a Fortune 5 Company. The role involves managing timekeeper setup and billing data integrity while providing support for various operational initiatives.

Responsibilities

• Serve as escalation point for Tier 1 support, with the ability to synthesize issues for management review
• Cross-trained to be backup for Tier 1 support
• Identify recurring issues and escalation patterns, contributing to process improvement initiatives and knowledge base documentation
• Support system testing and data validation projects
• DRI for the Timekeeper portion of the Vendor Onboarding workflow
• Collaborate cross-functionally with internal teams (Spend, SVE, Procurement, etc) and outside counsel to research and resolve discrepancies
• Program Management support for the annual Promotion & Graduation and Rate Turnover cycle

Skills

• 5+ years experience in billing, accounts receivable, invoicing, or a related financial operations role
• Demonstrated experience in a high-volume support, customer service, or operations environment with an emphasis on program management
• Proven ability to manage competing priorities and meet deadlines without sacrificing accuracy or quality
• Strong written and verbal communication skills with the ability to translate complex information into clear, actionable guidance
• Comfortable working in ambiguous or evolving environments where process may still be taking shape
• Background in process documentation or workflow improvement
• Proficiency with ticketing/case management systems and e-billing platforms
• Creative problem solver
• Communicates clearly and professionally with stakeholders at all levels
• Maintain confidentiality and exercise sound judgment when handling sensitive billing and personnel data
• Experience supporting legal operations, law firms, or professional services environments
• Familiarity with TeamConnect or Litify platforms

Benefits

• Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• An employee assistance program
• Legal support
• Auto, home insurance
• Pet insurance
• Employee discounts with preferred vendors

Company Overview