Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Representative who will undergo training in Warwick, RI before transitioning to a remote work model. The role involves communicating with customers, resolving issues, and ensuring an exceptional customer experience through effective listening and problem-solving skills.

Responsibilities

• Communicate with customers via telephone using strong communication skills, active listening, and empathy
• Drive solutions that best meet the customer’s needs
• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Support special product and/or service campaigns as needed, or as requested by the customer
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills

Skills

• Must live within one hour commute of Warwick, RI
• Training will be in-office for a designated duration with no time off allowed
• Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday
• Must be flexible regarding the ability to work overtime and shift changes based on business needs
• Able to work in a stationary position 75% of the time
• Suggested 2 years of experience in Customer Service; Prior Call Center experience is highly preferred
• Experience navigating multiple screens while delivering a good customer experience
• Strong computer/keyboard skills as well as analytical and problem-solving skills
• Quickly grasps information and efficiently solves verbal challenges with strategic thinking
• Communicates complex verbal and written concepts with ease
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Professionally demonstrate empathy to others
• High School diploma, GED, some college experience, trade, or professional certification
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style

Company Overview