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[Remote] Regional Operations Director (ROD)

Remote · Hong Kong Full-time

Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a leading healthcare provider specializing in dialysis services. The Regional Operations Director (ROD) will oversee approximately 13 dialysis centers and 200 teammates, ensuring safe and efficient patient care while managing a significant budget and P&L. The role involves strategic leadership, operational oversight, and driving growth opportunities within the assigned division.

Responsibilities

  • Create a powerhouse team. You'll have approximately 10-12 direct reports you will inspire to join you in the quest to ensure quality and compliant patient care
  • Address top growth priorities, patient census and lead successful operational conversions on acquisitions
  • You will be measured on key metrics and outcomes you are able to drive from the book of business you inherit
  • Develop and execute strategic operating plans and goals for assigned division facilities
  • Meet labor budget
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
  • Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes within the assigned division facilities
  • Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats)
  • Lead a growing, socially responsible business that strives to be the role model for American Healthcare
  • Work at a place that gives back to the community
  • Work at a company that honors and rewards teammate for living DaVita's 7 core values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
  • Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more
  • Work directly with FAs in clinics to identify and address employee and patient concerns to drive towards Regional goals and standards

Skills

  • Bachelor's degree required
  • Leadership for a multi-site operational business
  • Experience leading a unified team
  • Experience identifying and committed to growth in your territory
  • Available for moderate travel (25%-50% overnight)
  • Philosophies that align with our core values
  • Demonstrated understanding of what makes the businesses successful, and able to balance that with patient and teammate satisfaction
  • A little bit of competitive spirit never hurts
  • MBA preferred

Benefits

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

Company Overview

  • DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD). It was founded in 1988, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is https://www.davita.com/.
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