Open role
[Remote] Regional Manager, Customer Success (D&I - APJ)
Note: The job is a remote job and is open to candidates in USA. Planet is a global company that designs, builds, and operates the largest constellation of imaging satellites. They are seeking a Regional Manager for Customer Success to lead a team in the Asia Region, focusing on customer satisfaction and team development.
Responsibilities
- Customer relationships and outcomes
- Customer value and satisfaction in the region
- Renewals and Expansion
- Team development
Skills
- 10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving
- Firm grounding in defence industries which could include sales, business development, programme and project management
- Experience of intelligence collection ideally space based or geospatial ISR
- Experience of intelligence analysis and dissemination
- Direct management experience
- Exceptional customer communication, negotiation, and presentation skills
- Experience driving value, expansion, and renewals with customers
- Works well across distributed and cross-functional teams; strong ability to lead and influence others
- Excellent verbal and written communication skills in both English and an Asian language
- Deep experience of Asian defence organizations
- Strong background in geopolitical understanding
- A proven transformational leader
- Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management
- Likely a NATO Rank OF2 or senior
- GIS or remote sensing background
- Has operated at the equivalent of NATO Rank OF2 or ideally more senior
- Strong examples of customer/client relationship building and collaborative problem
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Company Overview