Note: The job is a remote job and is open to candidates in USA. PNC is a leading financial services company that values its people as its greatest differentiator. The Quality Analyst Sr will assist in executing a quality control program, lead quality improvement initiatives, and support the development of quality assurance strategies to enhance operational excellence and customer satisfaction.

Responsibilities

• Assists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management system
• Generates reports for distribution to various users in the organization, customers, or suppliers
• Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projects
• Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions
• Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services

Skills

• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Assists in the execution of a quality control program within a defined department of the organization
• Under supervision, enables adherence with quality management programs
• Assists in the execution of the quality program, identifying opportunities for enhancement where applicable
• Supports the development and continuous improvement of the quality management system
• Generates reports for distribution to various users in the organization, customers, or suppliers
• Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback
• Provides conclusions and recommendations for issues and/or continuous improvement projects
• Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions
• Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service

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