Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a Provider Solutions Customer Success Lead who will be a key strategy partner translating product knowledge and expertise into client-facing content. You will provide product expertise to internal partners and Medicaid State Agencies while driving sales and bridging the gap between Gainwell’s solutions and State Medicaid needs.

Responsibilities

• Lead product demonstrations and provide support and thought partnership for opportunity meetings in partnership with the sales and product teams
• Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives and challenges to provide expertise through sales presentations and RFPs
• Lead Product RFP requirements review and content writing for RFPs as well as support oversight of RFP content in entirety
• Be product team point of contact with Marketing leading collateral and other marketing initiative development
• Convey customer requirements to implementation, engineering, account management, and product management/development to secure a seamless customer experience
• Collect voice of client from client service team, market analyses, user groups and sales process to inform product development
• Lead monthly user groups with key state stakeholders and internal leadership to drive achievement of Gainwell goals
• Partner with internal market leaders to thoroughly understand and socialize competitive landscape and market position of solution portfolio, along with federal (CMS) and state mandates
• Bring forward learnings for growth opportunities to develop new enhancements and solutions for Gainwell Provider Services systems

Skills

• Ability to showcase product capabilities to stakeholders with the value and benefit story
• 5+ years of experience in client-facing roles, preferably in healthcare or technology, with a strong track record of technical proficiency, change management, and team impact
• Ability to analyze feedback, identify areas for improvement, and provide ongoing strategic guidance from both process and product perspectives
• Skilled in partnering with sales, marketing, client success, data, and product teams to deliver impactful results and complete projects effectively to ensure successful solution adoption
• Experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements
• Adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments

Benefits

• Generous, flexible vacation policy
• Educational assistance
• Comprehensive leadership and technical development academies to help build your skills and capabilities
• 401(k) employer match
• Comprehensive health benefits
• A variety of leadership and technical development academies to help build your skills and capabilities

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