Note: The job is a remote job and is open to candidates in USA. Syneos Health Communications is a leading healthcare communications network dedicated to building a diverse and inclusive workplace. The Program Manager supports clients by ensuring projects move smoothly through the Boldsky studio, coordinating project execution, and maintaining alignment with client needs while fostering positive relationships with cross-functional partners.

Responsibilities

• Supports delivery of high-quality work and helps ensure client expectations are met
• Builds positive working relationships with cross-functional partners
• Assists in communicating the studio’s capabilities by answering inquiries related to creative and print production process
• Helps manage project-related challenges by coordinating details, gathering information, and escalating issues appropriately
• Participates in new business activities when requested
• Identifies workflow gaps or project risks and informs senior program management for resolution
• Reviews incoming project requests to confirm required information is included (budgets, assets, links, requirements)
• Routes requests to the appropriate team or discipline lead for resource assignment
• Supports triage, intake, and project planning meetings by documenting next steps and helping ensure alignment across teams within Program Management software
• Assists with project status updates and contributes to scoping discussions under guidance from senior team members
• Helps prepare project estimates, timelines, and resource plans with oversight from senior program management
• Coordinates day-to-day deliverable movement, ensuring alignment with scope, timing, and client needs
• Tracks milestones and communicates deadlines to stakeholders
• Contributes to budget oversight by regularly updating burn reports and proactively notifying agency and clinical teams of scope creep
• Maintains working knowledge of creative development and print production workflows to support smooth execution

Skills

• 3 years of experience in program management, delivery operations, or studio/agency understanding
• Organized, detail-oriented, and able to juggle multiple projects
• Proactive, solution-oriented thinker
• Experience supporting creative or production workflows, including print
• Strong interpersonal and communication skills
• Ability to foster positive team interactions and maintain open dialogue
• Comfortable interacting with agency and clinical partners in a professional capacity
• Keen attention to quality and accuracy
• Ability to work effectively within a cross-functional, networked environment

Benefits

• Some positions may include eligibility to earn commissions/bonus based on company and / or individual performance

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