Note: The job is a remote job and is open to candidates in USA. OneMagnify is an AI native, platform-enabled B2B digital agency that helps organizations drive measurable business outcomes through smarter customer experiences. As a Program Administrator on the Loyalty & Incentives team, you will ensure incentive and loyalty programs run smoothly while directly influencing customer satisfaction and trust.

Responsibilities

• Serve as a primary point of contact for inbound and outbound customer calls in both French and English
• Respond to customer inquiries via phone and email with accuracy, clarity, and professionalism
• Guide customers through program details, next steps, and resolution paths
• Review and verify eligibility using internal tools and program databases
• Create, document, and resolve cases, including critical or escalated issues
• Ensure incentive and loyalty payments are processed in line with program rules
• Work closely with Program Managers, Supervisors, and quality teams to resolve issues and improve program outcomes
• Communicate effectively with internal stakeholders and external customers to support timely resolutions
• Contribute to smooth handoffs across shifts and teams to maintain continuity
• Follow established quality standards, policies, procedures, and work instructions
• Handle confidential and sensitive information—including PII—with accuracy and discretion
• Support consistent, repeatable processes that protect customers and clients alike
• Participate in scheduled training during onboarding and ongoing program updates
• Work a consistent schedule of 10:30 a.m.–7:00 p.m. ET, Monday through Friday, following initial training hours
• Adapt to evolving program needs while maintaining attention to detail and service quality

Skills

• High school diploma, GED, or equivalent professional experience
• Fluency in spoken and written French and English
• Strong written and verbal communication skills with customers and colleagues
• Experience handling customer interactions via phone and email
• Comfort working with Microsoft Office tools, including Outlook, Word, and Excel
• Ability to follow detailed processes while providing thoughtful, effective solutions
• Experience supporting loyalty, incentives, or customer engagement programs
• Familiarity with CRM or case management systems
• Exposure to regulated or compliance‑driven environments involving customer data
• Experience working within integrated marketing, customer experience, or services teams
• Comfort using multiple systems to research, document, and resolve customer cases

Benefits

• Medical, dental, and vision coverage
• A 401(k) retirement plan
• Paid holidays
• Flexible Time Off (FTO)
• Additional programs focused on wellness, financial security, and professional growth

Company Overview

Company H1B Sponsorship