Note: The job is a remote job and is open to candidates in USA. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They are seeking a Product Operations Specialist to build and own the authoritative record of customer usage on their platform, ensuring data accuracy and integration with business systems. This role involves working closely with product leadership and engineering to define measurement requirements and maintain customer-facing views of usage data.

Responsibilities

• Decide what the platform measures — which usage events matter and the level of detail, down to the individual user and feature — and define for engineering what to instrument, why, and how the data should behave, captured in real time
• Keep usage data accurate and complete, aggregated from the individual user up to the account and organization level
• Integrate usage data with the line-of-business systems that rely on it — including CRM and financial systems — so the same usage numbers stay consistent across the tools the business runs on
• Own the customer-facing views that let customers see and understand their own usage of the platform
• Extend the data to new product capabilities as they launch, working release by release with engineering to instrument new features as they ship and keep the record current
• Provide the structured usage data the business uses to report on and anticipate how usage is changing over time
• Work directly with senior product leadership, engineering, executives, and other teams to turn fast-moving needs into a system they can depend on

Skills

• 3+ years in product operations, technical product management, data or analytics product management, or a similar role at a SaaS company
• Enough technical fluency to define what gets instrumented, write clear requirements for engineering, and check the results — including how usage and event data is captured, modeled, and stored
• Working knowledge of SQL and BI tools to validate data and partner with data engineering and business intelligence
• The ability to take an ambiguous question, decide what to measure to answer it, and define the level of detail it requires
• Business and commercial acumen, and the communication skills to work with senior product leadership, engineering, executives, and other teams
• Comfort building something new and carrying it through from definition to a working system
• Clear written and verbal communication, including usable documentation
• Comfort using AI tools (e.g., Claude, ChatGPT, Copilot) as part of daily work — to speed up analysis, documentation, and recurring tasks — with the judgment to check the output before acting on it
• Built a usage data capability, analytics function, or similar data product from the ground up
• Hands-on experience instrumenting high-volume product usage or event data and modeling it at scale
• Experience shaping how usage data is modeled and structured, or partnering closely with the engineering teams that build usage-data pipelines
• Experience integrating data across line-of-business systems such as CRM and financial/ERP platforms
• Hands-on experience with a cloud data warehouse — Snowflake preferred, but comparable platforms also welcome
• Hands-on experience with a BI tool — Power BI preferred, but comparable platforms also welcome
• Experience building customer-facing usage views or self-service usage reporting
• Background in legal technology, regulated SaaS, or other enterprise software
• Bachelor's degree or equivalent experience

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Company Overview

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