Note: The job is a remote job and is open to candidates in USA. American Family Insurance is seeking a Product Manager for their Workers Compensation Product. The role involves managing product performance, conducting market analysis, and implementing strategies to improve profitability and customer experience.

Responsibilities

• Oversee development of specific strategies related to price, product and underwriting. Execute and deliver product initiatives that lead to profitability and growth
• Collaborate with subject matter experts and other company leaders to implement changes that enhance the customer experience
• Research the competition to develop opportunity and threat assessments
• Lead with a continuous improvement approach
• Develop and maintain strong technical expertise and knowledge within the product management team
• Oversee research and insights gathering and analysis including competitive intelligence, customer empathy, strong understanding of pricing models and analysis, and innovation methodology working closely with product development teams
• Ensure overall compliance and financial viability
• Identify and develop expansion strategy in partnership with appropriate distribution partners to increase exposure of product to appropriate new markets in partnership with product development team members
• Lead line analysis as needed as prioritized by line lead to inform line performance, strategy and line level initiatives
• Primary contact with Product Development within assigned LOB
• Develop Line Initiatives
• Own line product guides and UW guidelines
• Develop Line Communications as directed from Sr. Manager - Product
• Complete analysis for line business reviews
• Complete line P&G initiative analysis
• Primary contact with claims for Work Comp line of business
• Primary contact with UW support teams for Work Comp

Skills

• Demonstrated experience providing customer-driven solutions, support, or service
• Demonstrated experience developing insurance product/line of business strategies
• Extensive knowledge of leveraging customer, market, and competitor intelligence
• Extensive knowledge and experience with lean innovation, agile or other development/innovation approaches
• Extensive knowledge of market research and marketplace and regulatory trends
• Extensive knowledge and understanding of product design, pricing and product management
• Solid knowledge and understanding of advanced financial and data analysis techniques
• Demonstrated experience leading projects in product development and product management
• Demonstrated experience with profit and loss accountability
• Previous workers compensation experience in the insurance industry is strongly desired

Benefits

• Relocation support is offered for eligible candidates.
• Comprehensive medical, dental, vision and wellbeing benefits
• Competitive 401(k) contribution
• A pension plan
• An annual incentive
• 9 paid holidays
• A paid time off program (23 days accrued annually for full-time employees)
• Student loan repayment program
• Paid-family leave

Company Overview