Note: The job is a remote job and is open to candidates in USA. Entelligence is seeking a Prisma Access Engineer to support their Customer’s clients. The role involves providing technical support, managing support cases, and participating in technical discussions to enhance cybersecurity and product quality.

Responsibilities

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc

Skills

• Hands-on experience with Prisma Access deployment
• Application Performance Monitoring expertise – Response time metrics, Application identification
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience of Remote Access technologies
• Network Security experience (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Desire to learn on your feet and thrive on the bleeding edge of networking

Benefits

• Competitive base salary
• Medical, dental, vision and life insurance
• Vacation, sick time and paid holidays
• Matching 401(k) program

Company Overview

Company H1B Sponsorship