Note: The job is a remote job and is open to candidates in USA. Essentia Health is a healthcare organization seeking a Patient Financial Services Representative. The role involves managing patient accounts, resolving inquiries, and providing support for financial assistance and billing issues.

Responsibilities

• Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health
• Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner
• Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts
• Provides financial assistance via face-to-face communication and over the telephone using automated phone technology
• Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities
• Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters
• Position may handle incoming patient mail with the potential to respond to inquiries via written communication

Skills

• Experience with handling cash payments, self-pay collections and exceptional customer service skills
• Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
• Experience in customer service, call center and/or collections

Benefits

• Medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future
• We invest in your professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Company Overview

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