Note: The job is a remote job and is open to candidates in USA. UMC Health System is a recognized leader in providing quality healthcare services, and they are seeking a Patient Financial Counseling Representative to assist patients with financial healthcare assistance. This role involves conducting interviews to determine eligibility for funding programs and serving as a referral agent for patients seeking financial support.

Responsibilities

• Review/Interview of patients for funding/information
• ZG process and understanding of what to look for on each screen
• Chart / File review
• Perform basic adult/child screening for patients
• Review all referrals in a timely manner
• Update all demographic registration information
• Appropriate review, documentation and completion
• Appropriate completion of basic adult/child screenings
• Completion of Lexis Nexis and county appraisal district search for all LCMI cases and as appropriate
• Appropriate completion of ZF comments and/or SSI tracking system and Notes B
• Appropriate completion of various program applications (LCMI, VVC, MCD, CIHCP, SSI, etc.)
• Appropriate follow-up with program agencies, patients and others as appropriate for status of applications, police reports, bills, extensions, denials, approvals, etc
• Correct use of review codes on work list
• Appropriate future review on work list
• Appropriate follow-up on work list
• Timely referrals to AC/RC
• Hold bill follow-up and correction
• ZE process
• TE process
• ZH process
• Work-list Admits, Referrals Requests for police reports, bills, etc. Request extensions as appropriate. Request information and other agency f/u Filing of information, files, bills, etc .Contacting hospitals/agencies
• Understanding and practice of:
• Federal, State, County & local programs
• Use of various eligibility systems (M-fax, CEI, TMHP, IDX-EL, etc)
• Be knowledgeable of all available resources and continue to stay abreast of updates and / or changes to funding sources
• Dependability
• Meets deadlines/get tasks/assignments done on time
• Performs additional duties when needed
• Follows through as expected and as agreed
• Successful interaction with all co-works and all other hospital employees
• Utilizes time appropriately when all work is completed
• Work next day accounts/files
• Assist co-workers
• Seek assignments from management
• Demonstrates acceptable punctuality in reporting to work and keeps attendance issues to a minimum
• Follows & completes daily schedule requirements
• Resolves and/or defers situations which results in a favorable outcome when necessary or when management is not available
• Appropriate cash processing
• Daily reconciliation and deposit of cash
• Open and close batches daily
• Open/close and balance cash box daily
• Posting cash and printing receipts

Skills

• High school graduate or equivalent
• Minimum of one year business office atmosphere with customer service experience and preferably county, state and federal health care program knowledge
• Must be able to conduct timely, impartial and accurate interviews
• Timely and accurate documentation including data entry into hospital systems
• Must develop and maintain knowledge of hospital office practices and procedures
• Must be able to interpret program policies and regulations accurately and implement them accordingly
• Possesses ability to work with hospital-based computer system

Company Overview

Company H1B Sponsorship