Note: The job is a remote job and is open to candidates in USA. Liveops, Inc. is redefining outsourced customer service by combining technology with empathetic human expertise. They are seeking a Part-Time Instructional Designer to design and improve learning experiences that enhance performance and support evolving certification models in a collaborative environment.

Responsibilities

• Translate business needs into effective learning solutions
• Audit and continuously improve certification experiences
• Design learning across multiple modalities (eLearning, VCL, etc.)
• Align solutions to measurable performance outcomes
• Simplify and optimize certification through thoughtful redesign
• Contribute to pod-level decisions and shared ownership of outcomes
• Leverage data to drive ongoing improvements
• Support implementation and facilitation as needed
• Use AI-enabled tools thoughtfully to enhance design and efficiency
• Collaborate across the broader Learning Team

Skills

• Bachelor's degree in a relevant field or equivalent experience
• 3+ years of experience designing learning solutions or curriculum
• Experience with eLearning development tools (Articulate Storyline and Rise, Adobe Captivate, or similar)
• Strong communication and project management skills
• Ability to gather, interpret, and act on data
• Strong portfolio demonstrating instructional design capability

Company Overview