Note: The job is a remote job and is open to candidates in USA. Confidential company is seeking an Operations Manager with a strong data mindset and experience managing online teams. The role involves hiring and training agents, managing day-to-day operations, and using data to drive improvements.

Responsibilities

• Hire the right agents, and un-hire when performance doesn’t meet the bar
• Manage day-to-day operations and maximize team efficiency
• Oversee and develop a team of online agents
• Conduct training, coaching, and evaluations
• Handle escalations and daily issues—internally and externally
• Promote high performers, demote or exit low performers
• Collaborate with other departments to improve systems and processes
• Use data and dashboards to make decisions, spot gaps, and drive improvements

Skills

• 3+ years of experience as an Operations Manager or in a similar role
• Hands-on experience managing online or remote agent teams
• Track record of hiring, training, promoting, and letting go of agents
• Strong data mindset—you know how to read numbers and act on them
• Solid grasp of tech tools, CRMs, dashboards, and automations
• High-level communication skills and ownership mindset
• Fluent in English—written and spoken

Benefits

• Work with talented people across nationalities in a fast-paced, no-nonsense environment.
• Be part of a company that rewards outcomes, not time.
• Rapid growth for those who perform.

Company Overview