Note: The job is a remote job and is open to candidates in USA. Jostens is a leader in the student commemoration market, serving local communities for over 125 years. The Operations Coordinator - Photo Event Support will play a vital role in executing Picture Day events by supporting Operations and Sales teams, ensuring smooth and successful experiences for schools and students.

Responsibilities

• Assist. Work with JPIX teams for any operational or support activities to meet and exceed customer expectations
• Engage. Establish and build relationships with school contacts, utilizing a phone first approach
• Serve. Provide pro-active customer service to schools, sales reps, and internal partners
• Decide. Produce accurate, immediate decisions based on real-time information to adjust resources as changes occur
• Develop. Build deep rooted partnerships with key customer resources

Skills

• Associate degree in business or service field or combination of education and equivalent experience
• 2-3 years experience in successful customer relations work including handling inbound and outbound calls
• Working level experience with the Microsoft Office suite
• Ability to work in a fast-paced environment managing a variety of operational needs while maintaining strong attention to detail
• Excellent verbal and written communication skills
• Fostering creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations
• Able to multi-task and work both independently and in a collaborative environment
• Comfortable with technology and learning new software applications
• Carry a positive disposition and teamwork attitude
• Able to independently plan, prioritize and organize competing demands that may be deadline driven
• Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through November
• Bachelors degree in business
• Exposure to and understanding of the industry and competition
• Advanced knowledge of the Microsoft Office Suite
• Knowledge of scheduling or logistics
• Key account management experience to demonstrate relationship support abilities

Benefits

• We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.
• We offer a 401K match vested immediately so you can start saving for retirement right away.
• We offer accrued paid time off and company paid holidays.
• We support tuition reimbursement after 6 months of service.

Company Overview