Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is a company that focuses on delivering high-impact operational solutions. The Operations Analyst-II role involves collaborating across teams to design internal tools, troubleshoot platform issues, and support advertiser success through process optimization and operational execution.

Responsibilities

• Process Optimization: Partner with cross-functional stakeholders to advocate for operational needs during new product launches and advertiser onboarding rollouts
• Technical Troubleshooting: Lead end-to-end resolution of platform issues, managing technical investigations and stakeholder communications to ensure timely fixes
• Problem Diagnosis: Triage and troubleshoot complex campaign and platform hurdles by leveraging data analysis and internal diagnostic tools
• Tooling & Automation: Identify efficiency gaps and build internal tools or automated workflows to streamline manual processes and improve team productivity
• Sales and Advertiser Support: Serve as the primary point of contact for sales teams and external advertiser inbounds, supporting campaign and platform-related issues to ensure teams are successful
• Operational Execution: Within a team, help support campaign management that includes setup, quality assurance (QA), and ad content moderation

Skills

• 3-5+ years of experience in managing operations or strategic initiatives within high-growth environments
• Ability to collaborate and act as a bridge between diverse functions
• Strong problem-solving skills with a focus on understanding the 'why' and optimizing processes
• Ability to balance details with strategy, diving into specifics while identifying high-level trends
• Solution-oriented mindset, thriving in fast-paced settings and providing high quality of service
• Data-informed approach, using operational metrics to advocate for improvements
• Proficiency in Excel
• SQL knowledge

Company Overview