Note: The job is a remote job and is open to candidates in USA. Brillio is a rapidly growing digital technology service provider that partners with Fortune 1000 companies to drive digital transformation. They are looking for a skilled Node.js Backend Developer to design and implement serverless applications on AWS, focusing on enhancing customer interactions within contact center platforms.

Responsibilities

• Design, develop, and maintain Node.js applications running on AWS Lambda
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex
• Develop integrations between contact center platforms and enterprise applications, databases, CRM systems, and third-party APIs
• Create reusable Lambda services to support authentication, routing, customer identification, case management, and self-service transactions
• Develop RESTful APIs and event-driven architectures using AWS services
• Implement secure coding practices, including encryption, authentication, authorization, and data protection controls
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services
• Troubleshoot production issues and optimize application performance, scalability, and reliability
• Collaborate with solution architects, contact center engineers, QA teams, and business stakeholders throughout the software development lifecycle
• Develop automated unit, integration, and regression tests for serverless applications
• Create technical documentation, deployment procedures, and operational runbooks

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
• 3+ years of Node.js development experience
• 2+ years of hands-on AWS development experience
• Experience developing and deploying AWS Lambda functions
• Experience with Amazon Connect and/or Amazon Lex
• Strong knowledge of REST APIs, JSON, and microservices architectures
• Experience with AWS services such as API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge
• Experience using Git and GitHub for source control and CI/CD pipelines
• Strong debugging, troubleshooting, and performance optimization skills
• Understanding of secure software development practices and cloud security principles
• Experience developing contact center IVR solutions
• Experience with conversational AI and chatbot implementations
• Experience integrating with CRM platforms such as Salesforce or ServiceNow
• Knowledge of Infrastructure as Code (CloudFormation, CDK, or Terraform)
• Experience working in Agile development environments
• AWS Developer Associate or AWS Certified Solutions Architect certification

Company Overview

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