Note: The job is a remote job and is open to candidates in USA. Grubhub is a leading U.S. ordering and delivery marketplace that connects people with the food they love. The Corporate Accounts team is seeking an Onboarding Manager who will lead a small team and work directly with high-value customers to drive platform adoption and manage the onboarding process.

Responsibilities

• Own the reduction of "Time to First Order." Develop and refine program-specific success metrics (e.g., 80% activation by Day 21)
• Manage a team of 2+ Onboarding Associates, providing performance coaching and career development
• Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction
• Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers
• Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models

Skills

• 8+ years of professional experience in B2B tech Onboarding or Implementation roles
• Team Lead or People Leadership experience
• Experience building from 0 to 1 without a proven playbook
• Strong commercial acumen with the ability to recognize and unlock incremental client spend
• Passion for talking with customers to resolve their problems
• Passion to partner with Sales and cross-functional teams to optimize the client journey
• You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline
• Comfort navigating high stress situations and experiencing de-escalating client complaints
• Strong organizational skills and attention to detail
• Requires technical competence and an aptitude for learning new systems
• Proficiency with Salesforce, Churnzero, and Pendo is a plus

Benefits

• Uncapped commission
• Equity
• 401K
• Multiple medical, dental, and vision plans

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