Note: The job is a remote job and is open to candidates in USA. Unified is a leading provider of advertising services focused on empowering marketers through a business intelligence platform designed for social advertising. The Manager, Business Operations will oversee the end-to-end workflow of Salesforce, manage a team of 5, and ensure the optimization of business processes to support company growth.

Responsibilities

• Own the end-to-end design, documentation, and optimization of business processes and campaign workflows within Unified’s order management system
• Partner with the Product team to build a comprehensive end to end workflow
• Proactively identify operational gaps, inefficiencies, and scalability risks; design future proof workflows to support business growth
• Establish and maintain process standards, governance, and best practices across the team
• Partner with Advertising Operations, Product, Engineering, and other stakeholders to define business requirements, success metrics, and release priorities
• Translate business needs into clear, detailed requirements, including workflow diagrams, solution designs, mockups, and acceptance criteria
• Lead discovery sessions, solution design reviews, and stakeholder alignment for complex, cross-functional initiatives
• Oversee testing strategy, release readiness, and approval for production deployments
• Own change management for system and workflow releases, ensuring smooth adoption across global teams
• Develop and maintain training materials, documentation, and enablement programs to support new features and process changes
• Lead training sessions and knowledge transfer for stakeholders and operations teams
• Ensure all process collateral remains current and aligned with system behavior
• Directly manage 5 operations resources, including workload prioritization, performance management, coaching, and career development
• Set clear goals and expectations, ensuring consistent execution and accountability across the team
• Foster a culture of continuous improvement, operational excellence, and stakeholder partnership

Skills

• 6–8+ years of experience in Operations, Business Operations, Process Management, or related roles
• 3+ years of people management experience, including managing global or distributed teams
• Proven expertise in defining, designing, and scaling business processes and workflows
• Strong experience translating business requirements into technical solutions and partnering with engineering teams
• Demonstrated success leading complex, cross-functional initiatives and change management efforts
• Advanced analytical skills, including Excel proficiency (pivot tables, VLOOKUPs, data analysis)
• Strong communication and stakeholder management skills, with the ability to influence at multiple levels of the organization
• Experience with Salesforce and/or order management systems strongly preferred

Company Overview

Company H1B Sponsorship