Note: The job is a remote job and is open to candidates in USA. LexisNexis is a global provider of information-based analytics and decision tools for professional and business customers. The role of Legal Tech Customer Success Consultant involves partnering with legal professionals to help them adopt and integrate AI-powered solutions into their workflows, focusing on driving customer engagement and value across complex organizations.

Responsibilities

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups
• Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement
• Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies
• Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support
• Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities
• Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth

Skills

• Experience working with law firms, legal professionals, legal research, or legal technology
• Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption
• Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation
• Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement
• Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities
• Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms

Benefits

• We promote a healthy work/life balance across the organization.
• We offer an appealing working prospect for our people.
• With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• Country specific benefits. Click here to access benefits specific to your location.
• If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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