Note: The job is a remote job and is open to candidates in USA. Cengage is a global education technology company that empowers students through innovative learning solutions. The Legal Operations Solutions Analyst will enhance the legal technology ecosystem, driving efficiency and providing data-driven insights to improve legal operations.

Responsibilities

• Partner with Information Technology and Legal’s Technical Product Owner to maintain and coordinate legal technology platforms
• Evaluate and recommend improvements to our legal tech landscape for improved efficiency and scalability
• Integrate technology-based solutions to optimize workflows, decision-making, and cost savings
• Collaborate with the Director, Legal Operations and the Director, Contract Management on managing CLM tools
• Streamline contract workflows to improve lifecycle management processes
• Coordinate the Legal SharePoint environment, ensuring accurate governance and document accessibility
• Manage the Legal Central Intake system alongside the Senior Legal Operations Analyst
• Build and refine workflows for efficient triage and response to requests
• Deliver data-driven insights to inform legal collaborators' decision-making
• Provide quarterly reports on technology performance and operational benchmarks
• Conduct regular check-ins with legal leaders to identify process improvement opportunities
• Collaborate cross-functionally to align legal operations with business objectives
• Assist in process optimization initiatives across the legal department
• Support vendor management, budgeting, and other operational tasks

Skills

• Bachelor's degree in business, Legal Studies, Information Systems, or related field
• 5+ years of experience in legal operations, legal technology, or related roles
• Familiarity with CLM systems and other legal tech tools
• Strong analytical skills with experience in data visualization and reporting (e.g., Excel, Power BI, Tableau)
• Excellent communication and collaborator management skills
• Experience and interest in integrating AI solutions into legal processes
• Ability to work independently and collaboratively in a fast-paced environment
• Experience in the EdTech industry or companies that emphasize digital tools
• Knowledge of legal process automation and project management experience

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