Note: The job is a remote job and is open to candidates in USA. Integrated Water Services (IWS) is revolutionizing water and has been at the forefront of transforming water challenges into sustainable solutions for over 20 years. The Key Account Manager will manage and grow strategic customer relationships, driving customer satisfaction, contract performance, revenue growth, and long-term partnerships.

Responsibilities

• Own senior-level relationships with assigned key accounts and act as a trusted advisor
• Drive revenue through renewals, expansions, and cross-selling of Integrated Water Service offerings
• Lead pricing, contract negotiations, and commercial planning
• Coordinate with operations, engineering, safety, and compliance teams to ensure effective service delivery
• Resolve customer issues and escalations while aligning expectations with execution
• Develop multi-year account plans and provide market and performance insights
• Maintain accurate forecasts, activity records, and reports in Salesforce

Skills

• Bachelor's degree in Business, Engineering, Environmental Science, or related field
• 5+ years of experience in key account management, sales, or commercial roles, preferably within water, wastewater, industrial services, utilities, or environmental services
• Experience managing complex B2B accounts and long-term service contracts
• Strong negotiation, forecasting, and cross-functional collaboration skills
• Strong understanding of industrial or municipal water systems and service-based business models
• Ability to manage multiple accounts and priorities in a dynamic environment
• Regional travel up to 30–50%, depending on account location and business needs

Benefits

• Competitive salary and incentive compensation plans
• Comprehensive benefits package (medical, dental, vision, STD, LTD)
• Paid time off (PTO) to recharge and explore
• 401(k) retirement plan to secure your future
• Plus, an opportunity to grow your skills and advance your career!

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