Note: The job is a remote job and is open to candidates in USA. CrelioHealth is a fast-growing health-tech product company delivering cloud-based LIMS, RIS, CRM, and Inventory solutions to diagnostics labs and hospitals globally. They are seeking a Junior/Intern Account Manager designed for recent graduates or early-career lab technicians to assist with client setups and manage customer onboarding tracks.

Responsibilities

• Coordinate on customer onboarding configurations, ensuring new labs are set up according to operational requirements
• Assist with basic LIS training for laboratory staff and client administrators
• Provide low-level software support and manage initial troubleshooting queues
• Act as a key coordinator between the clinical client and Crelio's internal technical engineering teams to resolve issues efficiently
• Document customer feedback and feature requests to help improve the software lifecycle

Skills

• Formal laboratory training or hands-on clinical lab experience (e.g., MT, MLT, Lab Assistant, or a degree in Life Sciences/Biomedical fields)
• Prior exposure to using a Laboratory Information System (LIS) in a professional or educational setting
• Strong communication skills

Benefits

• Includes 10%-15% variable bonus based on onboarding milestones
• Potential 5% to 8% salary increase or milestone-based adjustment upon proven autonomy
• Standard annualised tech review (typically 3% to 5% cost-of-living or performance-driven step-up)

Company Overview