Position Overview: The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of the Company s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Primary Responsibilities... Call center environment - Need to be comfortable taking a high volume of calls on a daily basis Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed Ability to handle inbound/outbound calls to potential customers verify and document required information to finalize applications for underwriting assessment. Be able to properly explain the application process to potential customers Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I s) Requirements: 1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement) Basic knowledge of Medical terminology required (strict requirement) 18 years of age or older High School Diploma or equivalent Remote Experience Preferred but not required Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection) For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home Quiet & Professional Workplace Basic Computer Knowledge/Skills Excellent oral and written communication Minimum typing requirement of 30 wpm Superior customer service skills required friendly, efficient, good listener Proficient use of the computer, keyboard functions and Microsoft Office Ability to multi-task Ability to work under pressure Excellent organization and time management skills Must be detail-oriented Benefits: Full time employees only are eligible for benefits after 30 days and fully invested in the pension for life with 5 years of service Training Schedule: For 4 weeks - Monday Thursday 5pm to 9pm CST, Friday 4pm to 8pm CST 100% Attendance Policy during training (No time off allowed during training - Missing time during training could potentially result in termination) Post-Training Schedule: Monday: 4pm-9pm CST Tuesday: OFF Wednesday: 4pm-9pm CST Thursday: 4pm to 9pm CST Friday 4pm to 8pm CST Saturday 7am to 12pm CST Sunday: OFF Pay: $15.00/hr Eligible for extra $1/hr on top of base pay IF Bilingual in Spanish (must pass a bilingual assessment test to qualify) Employees get paid biweekly Bonus Pay: The client will look at the employee's performance/metrics each pay period to determine what tier the employee is eligible to earn for that pay period Extra $4/hr-$10/hr (Equating to $19/hr-$25/hr) - Can earn this tier starting from Day 1 Equipment: Will be provided Will be sent via FedEx and will include a dual monitor, headset, keyboard, mouse, and a camera for virtual meetings Equipment does not get shipped out until the Friday before training starts. Candidates will get an email on that Friday with tracking information. Equipment is expediated, therefore they should be expecting it to arrive that weekend and must be home to sign off on it Company DescriptionBalance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that s been our guiding purpose, inspiring us to always be at our best, so we can be there for you Apply Job!