Note: The job is a remote job and is open to candidates in USA. Crescendo is a company focused on enhancing customer experience through innovative technology. They are seeking a motivated Patient Enrollment Specialist to serve as the first point of contact for patients, helping them enroll in programs via a smartphone app and conducting outbound calls to convert leads into enrollments.

Responsibilities

• Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app
• Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments
• Create exceptional patient enrollment experiences and share insights with your peers
• Evangelize the program benefits and the impact it will have on member health
• Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration
• Gather patient insights on enrollment experience in order to outline areas of growth and opportunity
• Maximize team growth by delivering observations and identifying trends to help the team as it grows

Skills

• Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads
• You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back
• You love being on the phone and chatting with folks, and want to flex your extroverted personality
• You love providing assistance and showing people the benefit of a product or service
• You are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneously
• You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs
• You are goal-oriented with a go-getter attitude and are able to work with limited supervision
• You like to educate and simplify concepts for folks who struggle with complicated things

Benefits

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Overview