Note: The job is a remote job and is open to candidates in USA. TTEC is a company focused on enhancing customer experiences through a combination of humanity and technology. They are seeking an Insurance Customer Support Associate who will work remotely to support external brokers with their healthcare insurance needs, ensuring effective communication and problem resolution throughout the service lifecycle.

Responsibilities

• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Skills

• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Benefits

• Performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Individualized webcam-enabled, engagement and coaching
• 1000s of free courses to support your career growth wherever that may take you

Company Overview

• TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions. It was founded in 1982, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http://www.ttec.com/.

Company H1B Sponsorship

• TTEC has a track record of offering H1B sponsorships, with 2 in 2025, 3 in 2023, 4 in 2022, 1 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.