Note: The job is a remote job and is open to candidates in USA. Trilyon, Inc. has been providing comprehensive global workforce solutions for over 15 years. They are currently seeking a Gainsight Administrator who will play a critical role in driving value across the customer lifecycle by managing scalable workflows within Gainsight and collaborating with cross-functional teams to translate Customer Success strategy into effective system configurations.

Responsibilities

• Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations
• Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations
• Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking
• Design and maintain business rules that analyze customer data and trigger proactive engagement
• Support rollout and documentation of Customer Success processes
• Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration
• Monitor system performance, data integrity, and user activity; recommend and implement improvements
• Stay current on Gainsight releases and evaluate opportunities to adopt new features

Skills

• 2+ years of experience as a Gainsight Administrator
• Hands-on experience with Gainsight (administrator or advanced end-user experience)
• Experience working with Salesforce or similar CRM systems, including understanding core data structures
• Ability to translate business requirements into technical system configurations and workflows
• Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management
• Strong analytical thinking, attention to detail, and problem-solving skills
• Experience working cross-functionally and managing projects independently
• Excellent written and verbal communication skills
• 2–5 years of experience in Customer Success Operations, business analysis, or a related field
• CRM administration experience or certification
• Experience supporting SaaS or subscription-based business models
• Experience designing or refining customer health scoring frameworks
• Experience in reporting, dashboards, or data analysis
• Exposure to system integrations and automation tools
• Experience interacting with senior leadership or presenting operational insights

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