Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships to enhance the vehicle ownership experience through innovative protection products and services. They are seeking a Fixed Operations Specialist to improve dealership performance and customer retention by providing training, coaching, and operational support directly to service departments.

Responsibilities

• Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff
• Serve as a trusted resource and consultant for dealership fixed operations teams
• Develop retention strategies that strengthen existing dealer partnerships and support revenue growth
• Identify opportunities to improve dealership performance and customer experience
• Deliver product training and best-practice coaching to dealership employees
• Conduct one-on-one development sessions with service personnel and leadership
• Support dealerships in implementing effective customer retention and service lane processes
• Reinforce performance expectations and operational best practices through ongoing coaching and follow-up
• Conduct compliance reviews and training related to applicable federal and state regulations
• Ensure dealership personnel understand program requirements and compliance expectations
• Provide guidance and support related to APCO products, processes, and service center operations
• Communicate effectively with dealership personnel to execute initiatives and drive results
• Manage a territory of assigned dealership accounts
• Travel regularly to dealerships to provide onsite support, coaching, and consultation
• Prioritize activities and manage schedules independently to maximize effectiveness
• Track activity, opportunities, and dealer engagement to support retention and growth objectives

Skills

• High school diploma or GED
• Minimum of 2 years of automotive service center experience
• Strong communication, presentation, and relationship-building skills
• Ability to travel extensively within an assigned territory
• Valid driver's license and ability to safely operate a motor vehicle
• Bachelor's degree in Business Administration or a related field
• Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager
• Experience in automotive finance and insurance (F&I)
• Experience in automotive sales, service training, dealership consulting, or vendor services
• Experience in automotive advertising, banking, or dealership performance improvement

Benefits

• Competitive compensation and incentive opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Professional development and growth opportunities
• The opportunity to work directly with dealership leaders and influence business results

Company Overview