Note: The job is a remote job and is open to candidates in USA. Acuity Inc. is a market-leading industrial technology company that designs and manufactures innovative products and services. The Field Support Specialist II will provide startup, troubleshooting, and end-user training for lighting control systems while ensuring installations meet specifications and user expectations.

Responsibilities

• Performs onsite lighting and control startup, troubleshooting and end user training | 55%
• Provides expert support for both internal and external customers as it pertains to field applications of product | 30%
• Creates and maintains relationships with key stakeholders to provide differentiated service | 10%
• Provides engineering support and communicates cross-functionally with other departments. | 5%

Skills

• Associate's Degree or Technical Degree or equivalent
• 1 to 2 years of relevant experience
• Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
• Strong communication, both written and oral
• Ability to read and interpret plans and specifications
• Understanding of basic electrical components (relays, drivers, ballasts...)
• 2 to 4 years of relevant experience
• Understanding of lighting control systems

Benefits

• Health care
• Dental coverage
• Vision plans
• 401K benefits
• Commissions/incentive compensation

Company Overview