Note: The job is a remote job and is open to candidates in USA. Thunder is expanding its strategic partnership with AWS, and they are looking for a dedicated Business Analyst to join their Amazon Connect practice. In this role, you will act as a critical bridge between clients' business needs and the technical implementation of CCaaS solutions, working closely with Solution Architects and Developers.

Responsibilities

• Translate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud Voice
• Partner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goals
• Wear the "General Manager" hat for tactical project aspects, managing day-to-day schedules, budgets, and deliverables while providing regular status reports
• Evaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbots
• Serve as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT)

Skills

• US Citizen with the ability to obtain security clearance(s)
• Consulting Experience: 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner
• CCaaS Knowledge: Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice
• Multitasking Ability: Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneously
• Technical Literacy: Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRM
• Global Collaboration: Proven success in partnering with nearshore and offshore resources to deliver project success
• Education: Bachelor's Degree preferred
• Federal Experience Strongly Preferred

Benefits

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. *Come make your mark!*
• Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (*with a 2-week minimum!*), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

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