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[Remote] Enterprise Customers Success & Sales Operations Manager North America

Remote · Indonesia Full-time

Note: The job is a remote job and is open to candidates in USA. Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. They are seeking a high-impact Manager to serve as the operational and strategic backbone of their commercial organization, focusing on revenue operations, enterprise customer success, marketing oversight, and regulatory responsibility.

Responsibilities

  • Manage sales workflows, own pipeline velocity, and ensure performance across the full LP and GP lifecycle
  • Own and administer the CRM, maintaining pipeline discipline, data hygiene, and accurate stage tracking across all deals and contacts
  • Establish and monitor advanced quantitative and qualitative KPIs, maintaining rigorous discipline around follow-ups and activity tracking
  • Design and execute a multichannel GTM strategy, including target market segmentation, value proposition refinement, and pricing models
  • Build and own the customer success framework and knowledge base for institutional clients, ensuring long-term retention and expansion
  • Manage and cultivate strategic relationships with key institutional accounts as the primary point of commercial continuity post-sale
  • Oversee marketing output and strategy, ensuring alignment between commercial priorities and brand and content execution
  • Leverage analytics to measure marketing performance and continuously refine messaging and channel strategy
  • Attend conferences, roadshows, and industry events regularly to build relationships and source opportunities
  • Act as a visible and credible representative of Tangible in the private markets community
  • Being FINRA registered is a plus with Series 82 or equivalent
  • Lead the recruiting, onboarding, and ramp-up of SDRs and other commercial hires as the team scales, including role definition, compensation structures, and ramp targets
  • Establish training and performance-management cadences to ensure new hires reach productivity quickly and contribute meaningfully to pipeline coverage

Skills

  • Exposure to private equity is strongly preferred. You must understand the nuances of selling to family offices, pensions, endowments, and RIAs
  • Direct, hands-on experience working with RIAs and independent wealth managers is strongly preferred (including understanding their operational structures, decision-making processes, and the compliance considerations that govern how they engage with alternative investment products)
  • 3+ years of relevant experience, with a proven track record in the competitive US private markets landscape
  • Demonstrated ability to design and implement automated workflows, CRM systems, and data-driven sales operations
  • A self-starter who can transition from a CEO-level strategy conversation to building a lead-gen model in a single afternoon
  • Must be authorized to work in the United States and Canada. This offer is contingent on satisfactory completion of background and reference checks

Company Overview

  • Tangible is a consultancy that provides strategy, product management, leadership, and operational excellence services. It was founded in 2018, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is https://tangible.org.uk.
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