Note: The job is a remote job and is open to candidates in USA. The Teacher Retirement System of Texas is dedicated to providing excellent service to its members and is seeking an Employer Reporting Analyst. This role involves providing technical and customer support for Texas public education employers, analyzing reports, troubleshooting issues, and ensuring compliance with TRS laws and rules.

Responsibilities

• Responds to complex telephone and written inquiries from reporting employers and agency members regarding TRS laws, rules, policies, procedures, forms and processes; answers questions and resolves problems or forwards inquiries to appropriate agency staff
• Troubleshoots file transmission issues, identifies processing problems/errors, and effectively communicates resolutions, both orally and in writing, to reporting employers
• Determines the basis for reporting errors, identifies error patterns and trends, and provides training to reporting employer staff to prevent reoccurrence
• Interprets and explains TRS laws and rules to enforce electronic reporting requirements
• Assists in analyzing the impact of new and proposed legislation on Benefit Accounting programs and operations, and in developing recommendations for future legislation
• Performs detailed, technical review of demographic, payroll, and employment after retirement reports from reporting employers throughout the state for accuracy of computations, contribution data, and demographic information
• Reviews complex report adjustments submitted by reporting employers and determines appropriate action. Assists reporting employers with reconciling out-of-balance reports and ledger transactions
• Monitors monthly report submission for assigned reporting employers and pursues delinquent reports and/or deposits
• Travels to meeting sites throughout the state by car and commercial aircraft to conduct training presentations
• Coordinates meeting logistics, such as delivery and set-up of audio/visual and computer equipment, handouts and other presentation materials
• Performs related work as assigned

Skills

• High school diploma or GED
• Three (3) years of full-time directly related, progressively responsible experience in electronic reporting, banking, accounting, claims processing, benefit processing, or a customer-service related position involving communicating laws, regulations, and policies or related experience
• Excellent customer service, attention to detail, critical thinking and research skills
• Ability to establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts
• Ability to travel occasionally for work assignments and training
• Ability to work effectively in a professional team environment
• Associate's or Bachelor's degree from an accredited college or university
• Experience working with financial systems and communicating complex technical information

Benefits

• Coaching and mentorship
• This position is remote, but selected candidate must reside in Texas and will be required to report to Austin for New Employee Orientation.
• Travels to meeting sites throughout the state by car and commercial aircraft to conduct training presentations.

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