Note: The job is a remote job and is open to candidates in USA. The North Carolina Department of Agriculture and Consumer Services is seeking a Desktop Technical Analyst to join their team at the Governor's Office of Information Technology. This role involves providing critical Tier I and II desktop support, managing support requests, and ensuring users can effectively utilize technical resources.

Responsibilities

• Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others
• Provide targeted support for hardware and software issues remotely and on-site
• Manage and maintain asset information systems
• Image, prepare, and deploy new and/or rebuilt computers
• Proactively manage all open change orders, assigned incidents, and problems

Skills

• Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment
• Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM
• Experience working in ticketing systems for technical support
• Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network

Benefits

• The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.
• The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
• Pre-employment background check will be conducted as part of the selection process.
• Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.
• Motor vehicle record checks will be conducted annually as a condition of continued employment.
• Overtime compensation eligibility (FLSA Non-Exempt position).
• Remote work must be performed in Colorado.
• Visit our benefits to learn more about some of our great offerings that allow us all to have fulfilling lives.

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