Note: The job is a remote job and is open to candidates in USA. Edamerica is a division of Edfinancial Services, recognized as a National Top Workplace for 2023, 2024, and 2025. They are seeking full-time Customer Service Representatives to assist students with financial aid, admissions, billing, registration, and student loan inquiries.

Responsibilities

• Handle inbound and outbound calls with professionalism and attention to detail
• Meet or exceed performance expectations for call quality, productivity, and attendance
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns
• Represent Edamerica and our client institutions positively and professionally at all times

Skills

• Strong communication and listening skills
• A professional, positive attitude
• Ability to stay organized and meet daily goals
• Basic computer proficiency
• Open availability during business hours
• Exceptional customer service skills
• High School Diploma (Higher Education Degree preferred)
• Schedule dependability and flexibility
• Based on workload, overtime may be required
• Must pass background check and drug screening
• Higher Education Degree preferred

Benefits

• Paid training
• Educational Assistance
• Leadership Development Program creating growth opportunities for advancement
• Medical, Dental, Vision, Pet, Life and Disability Insurance
• Teledoc and Employee Assistance Program (EAP)
• 11 paid holidays
• Paid vacation
• Sick leave
• Mental health day after 6 months
• Company -sponsored clubs
• Fitness
• Reward programs
• Community involvement
• Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards

Company Overview