Note: The job is a remote job and is open to candidates in USA. ASC Engineered Solutions is seeking a Dynamics 365 CRM Administrator to support, configure, and continuously improve their CRM environment. This role will be responsible for day-to-day CRM administration, user support, data quality, training enablement, vendor coordination, and delivery of small to medium CRM enhancements.

Responsibilities

• Configure and maintain Dynamics 365 Sales, including forms, fields, views, dashboards, business rules, calculated fields, and basic process automation
• Support CRM data quality through duplicate detection, record merging, field cleanup, ownership correction, bulk updates, and hygiene reporting
• Assist with account, contact, opportunity, quote, lead, activity, and project-related CRM processes
• Support CRM training by preparing walkthroughs, process documentation, and training materials including within our digital adoption platform
• Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support
• Coordinate with internal IT and external CRM vendors to execute enhancements, resolve issues, and validate completed work
• Perform testing for configuration changes, vendor deliverables, bug fixes, and new functionality before release
• Maintain documentation for CRM processes, field definitions, configuration changes, and release notes
• Help manage CRM backlog items, priorities, timelines, and follow-ups
• Identify opportunities to simplify CRM workflows, improve user experience, and reduce manual work

Skills

• 4+ years of CRM administration within Dynamics 365 Sales and Dataverse
• Experience configuring CRM forms, fields, views, dashboards, business rules, calculated fields, and security settings
• Strong understanding of CRM data structures, record ownership, duplicate management, and data cleanup
• Experience with Power Automate, Power BI, Excel, Power Platform
• Experience with ERP/customer master data, quoting, CPQ and data integrations
• Microsoft Dynamics 365 or Power Platform certifications

Benefits

• Fully remote

Company Overview

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